Current Active Sessions

Portal Management -> Current Active Sessions

This program can be used to view current Portal web activity, listing any customers currently using the Portal website, and to generate a report on usage.

The session #, customer number, name, minutes of idle time, and last accessed date/time are displayed.
 The number of items currently selected by the customer for his Shopping Cart is displayed, with a window to view the product numbers, descriptions, and quantities selected in the cart.
 The expanded detail record provides the session id, and the user name information.
 If the webadmin is currently modifying a specific API theme, then the theme name is also listed.

Server Errors:

If a Portal customer is experiencing difficulties and is getting repeated Server Error messages (i.e. when closing a Shopping Cart), it could be because the Portal server is unable to write back to the Data sever at that moment and the number of retries is limited.
 To resolve the problem, it is advised that the customer log out of the problem Portal session to clear the files and to start a new clean session by logging back in.

Many of the reporting screens available on the Web Portal are displayed in a printable format.
 If users are finding some of these reports that utilize condensed print fonts, difficult to read on some browsers on smaller sized monitors, the 'CTRL +' key combination (where the + is located on the Number Keypad) can be used to enlarge the font displayed in the browser.

Note: It is not recommended to open multiple Portal sessions calling the same server at the same time on the same workstation, as this will invalidate the previous session.

ACTIONS:
 Additional actions provided by buttons on the Current Active Session screen include:

•Update to Display Changes in Activity:
 Click REFRESH to update the information displayed on the screen to reflect current users and times.

•Terminate a Customer's Session:
 Click the DELETE button to disconnect a customer clearing his Portal session.
 The Session # must be entered in the delete record window to confirm with the option to Delete or Cancel.

Note: A customer's session is terminated automatically and is dropped from the screen, after it has been idle for an hour.

•View Expanded Session Details:
 Click EXP/CON button to view the session id, and the user name, as well as the API theme if the webadmin is currently modifying one.

•Print the Access Log:
 Click REPORT to generate a usage statistics report by date as outlined in Portal Usage Log.

•Search for Customer or Salesman by Email Address:
 Click FIND EMAIL to use a search utility to identify Salesman and Customer records, using a search by email address or partial email address, as outlined in Email Address Search.

•Test API Action:
 This button is only enabled for Texada Support and Development.
 Click the TEST API CALL button to force a test on an API program as outlined in Test SRM Portal API Calls.

Topic Keyword: WEB090