Override Logistics Ticket Status

Utilities Menu -> Counter -> Override Logistics Ticket Status

This utility can be useful to correct Delivery and Pickup tickets for a Contract, where the Logistics system has not properly updated the status of items on tickets.
 Active and completed Pickup and Delivery tickets generated by Descartes, Cuberoute or Texada Web, can be corrected by overriding the item 'State' code and the quantity 'Completed' or quantity 'Loaded'.

Changes to tickets are reflected in Delivery / Pickup Dispatch.

To access this utility Descartes or Texada Web must be activated in Logistics and the operator must have the Modify Texada Web Delivery/Pickup Ticket Qtys option checked in the "Texada Web/Rental Logic" window of the Security Role Permissions.

The prompts are:

CONTRACT#

Enter the relevant contract number or select it from the Contract Search window.

TYPE

Select the type of ticket, either Delivery or Pickup from the radio group.

TICKET#

Enter the ticket number or select it from the drop-down box.

Resulting Ticket Details

Ticket details can only be modified and only display when:

•The contract detail is still off-rent

•The current Status is not 'A' for auto-closed as ticket quantities cannot be changed on completed/closed tickets.

The product number and the quantity on the ticket detail line are displayed and the sequence number matches the transaction number on the ticket.

The values recorded by the Driver are displayed and can be modified including the current 'Completed' and 'Loaded' count, the 'Status' code with description, the 'Stop' date & time, and Exception code with description.

Changes to ticket details are reflected in Delivery / Pickup Document Details.

ACTIONS:
 Additional actions provided by buttons on the Override Logistics Ticket Status screen include:

•Expand the Detail Records:
 Click the EXP/CON button to expand each product detail record on the ticket to view the product description.

•Use a URL to View Directions to Site:
 This button is only enabled if the URL direction and map information has been entered in the Mapping Tools fields on the Address Tools tab of the Software Integration.

Click the SHOW MAP button to launch your firms preferred locator site in a standard Web browser such as Internet Explorer, as outlined in Map Location.

•View Contract Comments:
 Click the COMMENTS button to view the associated Contract comments in the Document Comments screen.

•View Attachments:
 Click the ATTACHMENTS button to view any attachments linked to this document or associated with this document by site or by related source documents as outlined in File Attachments.

Topic Keyword: RSFR18 (6539)