Counter Menu -> Miscellaneous Invoices / Point Of Sale Invoices -> DELETE button -> Delete a Single Invoice-> Reverse a Cycle Billed Invoice
Because product details on invoices generated from interim cycle
billings from Cycle Billing - Generate
Invoices or Bill A Single Contract
cannot be modified or deleted in Miscellaneous
Invoices, any billing corrections must be made by reversing the
invoice.
Reversing the Cycle Billing resets the billed dates and amounts
on the contract and any sales product quantities sold are returned
to stock.
Based on the operator's Security Role
Permissions reversing the Cycle Billed Invoice can either
create a Credit Invoice to "undo" the billing, or can just Delete
the incorrect invoice and re-instate the Deposit.
The source Contract can then be re-billed correctly.
Restrictions:
This reverse requires that the Invoice:
Note: If multiple interim invoices need to be corrected for a contract, it is recommended to issue Credit memos for each of the incorrect invoices and close the Contract and create a new Contract to continue billing forward correctly.
There are two approaches to reversing the Invoice transactions associated with the Cycle Billing:
This utility is only available to an operator if the role assigned in Operators has permission to "Reverse & Credit a Cycle Billed Invoice" as defined in the "Delete" window of Security Role Permissions.
Delete the Old Invoice:
This action automatically Deletes the incorrect Current invoice
when the reversal on the Contract is completed and writes an audit
record to the Delete Log for RSCD37C to
track the division, operator, date, invoice number and
customer.
This reverse action can only be applied to Current Invoices.
This utility is only available to an operator if the role assigned in Operators has permission to "Reverse & Delete a Cycle Billed Invoice" as defined in the "Delete" window of Security Role Permissions.
Note: If the operator has role permission to both Delete & Credit the Cycle Billed Invoice on reversal, a selection pop-up will be triggered to select the preferred action for this reversal.
The prompts are:
Note: When the Invoice Search is
triggered from this reverse utility, only invoices that have been
generated from a Cycle Billing are returned in the search list and
only Current or History invoices can be selected.
Cycle Billed Invoices in Batch can be viewed but cannot be reversed
as they are committed to a Daily Close run.
Note: Any Credit billings on the Invoice for products or services are not reversed, as this would make a positive charge.
Note: If the operator has role permission to both Delete & Credit the Cycle Billed Invoice on reversal, a selection pop-up will be triggered to select the preferred action for this reversal.
Credit Invoice Date Control:
If a Credit Invoice was created the resulting invoice is dated the
same date as the original Cycle Billed Invoice unless the date
falls outside of the date range defined for RSIH in Date Range Control.
If the Cycle Billed Invoice was dated before the 'From Date' for
RSIH, the Credit Invoice will be set to the 'From Date' and if the
Cycle Billed Invoice was dated after the 'To Date', he Credit
Invoice will be set to the 'To Date'.
Crediting Services:
Only Services that are marked as Bill Every Cycle Billing in
the Services table, can automatically be
reversed in 'Reverse a Cycle-Billed Invoice', so the Information Log dialogue box is generated to
alert the operator when there are other services from the contract
on that invoice that could not be reversed and may need to be added
manually to the Credit Invoice as required.
The service list includes the Service code, description, quantity
and extended price.
The option to print or export the list is provided and a warning is
displayed advising the operator to re-add any service lines to the
Contract for those services if they need to be billed on the next
invoice.
Services generated from Class Services or Group Services are not included in this list as they will be recalculated automatically when the next invoice is generated.
Note: Any additional product or service billings that have been added to the Cycle Billed invoice in Miscellaneous Invoices will not be reversed so will need to be added manually to the Credit Invoice if required.
Crediting Meter Billing:
If Cycle Billed meter usage charges were credited when the Invoice
was reversed, the meter usage count is not updated in the Meter History.
The Current and LTD meter count can be updated manually if
require
Deleted Invoice Tracking:
If the incorrect Cycle Billed invoice was deleted, an audit record
is written to the Delete Log for
RSCD37C.
Converted from CHM to HTML with chm2web Pro 2.85 (unicode) |