When the Activate Customer Survey Processing is enabled for a division, Contracts can be flagged in document entry to generate a Customer Satisfaction Survey and email it to the eligible Contacts at the time the Contract is closed in Rental Return.
This configuration utility can be used to setup the format of the Survey.
Note: An existing Customer Survey Configuration can be copied from one Division to another using the Copy Rental Division Parameters utility.
Note: The Satisfaction Survey which will be emailed to relevant contacts when this feature is activated, even if the Use Contact Document Emailing feature is not activated in the Company Email Configuration.
ACTIONS:
Additional actions provided by buttons on
the Customer Survey Configuration screen include:
Email can also be sent from the Resend Customer Satisfaction Survey utility.
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