This program allows a customer payment to be reversed.
It can be accessed by clicking on the REVERSE button
before selecting a customer in Customer
Payments.
This button will only be active if the operator has role permission
as defined in Security Role Permissions for
reversing payments in the "Miscellaneous" options window.
Reverse Posted Payments:
Any invoices or finance
charges originally paid with this check will be unpaid in the
customer's account.
A reversal check for a matching negative amount will be posted to
the customer's account and to the General Ledger as of the original
divisions and the date specified.
The original check will not be deleted.
Transferred Payments:
Any payments that have been
transferred to or from another customer's account through Transfer Customer Payments cannot be reversed.
If corrections are required, another transfer can be made.
Reverse Payment impact Reward Dollars:
Reverse Texada Pay payments:
Unposted TP payments
made by Credit Card can be completely Voided in this reverse
utility but only on the same day as the payment was taken in the
event an order was cancelled.
Refer to Capture Customer Payment Options
or Texada Pay for complete details.
If a TP Card Payment is Voided an audit record is written to the
Texada Pay Payment Log.
TP payments captured by Check cannot be reversed as the payment has already been submitted to the clearing house.
Note: If the payment transaction cannot be reversed or deleted because of a blank or invalid payment method, contact Texada Support for assistance.
The prompts to reverse a payment are:
The customer's name, address and current account balance
display.
Confirm that this is the correct customer.
The check information lists with the date, document#, payment,
and discount amounts.
The list can be resorted by any column in ascending or descending
order by clicking in the column heading.
Columns can also be dragged and dropped to reposition them as
required.
To select a record from the list, double-click on the appropriate record, or highlight the record and click the SELECT button.
Note: Transferred checks cannot be reversed.
Note: Credit Card payment types defined as 'A' for automatic
Authorization cannot be reversed as presumably the credit card is
not available to be scanned.
If this payment type needs to be reversed, issue a credit payment
using the utility Counter
Payments.
As the payment will be deleted instead of reversed, the New Check Number, Payment Reversal Date, and Batch fields are disabled as they do not apply.
If the payment has already been posted, then a reversing check is created.
Note: Unposted Counter Payments that have been included in Cash Balancing in Daily Close 1 cannot be deleted even if they are not yet posted. Instead they must be reversed (same process as if they were posted) to maintain the correct cash balancing.
The additional information prompts are:
Confirmation is required before the reversal or deletion is executed.
Posting
If the payment was reversed, the new reversed check should then be
posted in Post Customer Payments according
to the Batch assigned.
If the payment was deleted because it was never originally posted,
no further posting is required.
Audit Record
When a payment that was originally entered in Customer Payments is reversed or deleted, an audit
record is written under function name ARCH25C.
When a payment that was originally entered in Counter Customer Payments is reversed, an audit
record is written under function name ARCH25D.
These records can be viewed in Delete Log
with the operator code, customer #, deletion date, and check #.
Texada Pay payments are tracked in the Texada
Pay Payment Log.
Trade Discount Reversal
If a customer payment with a trade discount on it is reversed, the
credit invoice for the trade discount is NOT reversed.
The credit invoice must be manually reversed.
Re-entering the Payment
The payment may now be re-entered into Customer Payments as required.
If the payment was unposted, the original check number may be
re-used.
If the payment was posted, use a new check number. Add the suffix A
to the original check number to assist in cross-referencing
later.
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