Counter Menu -> Delivery & Pickups -> Delivery/Pickup Dispatch -> CANCEL button -> Cancel Delivery Ticket
This utility can be used to cancel existing open Delivery
tickets, changing the status of the products from F (Off Rent) to O
(Out on Rent).
It can be accessed from the Delivery Console
or from the Delivery/Pickup Dispatch by
clicking on the CANCEL button, and does not apply to
closed tickets.
A Delivery Ticket cannot be cancelled if the driver has marked some items delivered or completed.
A Comment can be added to the cancelled Delivery ticket
transaction.
The cancelled transaction information can be viewed in the
Details window in the Delivery
Console for that contract.
If a pickup ticket has been downloaded to the Descartes
delivery/pickup processing a warning is displayed reminding the
operator that the pickup information must also be manually
cancelled in On Demand or updated in WinRoute.
The Delivery and Pickup Driver Status
information window is triggered if there are any items marked as
completed, and a ticket cannot be cancelled if the Descartes driver has marked some items
completed.
Note: When Texada Web is enabled in the Software Integration parameters to track driver tickets, then any operator who does not have Security Role Permissions to the Cancel Open Texada Web Del/Pick Tickets option, will not be allowed to cancel delivery or pickup tickets in SRM, and any items on an open delivery or pickup ticket cannot be returned until the ticket is closed or cancelled.
ACTIONS:
Additional actions provided by buttons on
the Cancel Delivery Ticket screen include:
View Attachments:
Click the ATTACHMENTS button to view the contract and
delivery ticket attachments n the File
Attachments window.
The option is provided to select and email the attachment.
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