Accounts Receivable Menu -> Credit Invoicing -> Credit Invoices -> DELETE button -> Delete A Single Invoice
This program makes a PERMANENT deletion of the current or batch invoice selected, and can be accessed from the DELETE button in Miscellaneous Invoices or Point Of Sale Invoices.
Security:
With the standard Delete Invoice permissions set in Security Role Permissions a Current or Batch Invoice that was generated from a source document such as a Contract or Work Order, cannot be deleted and the operator is prompted whether the invoice should be reversed and if the invoice should be reversed the associated reverse utility is triggered including Reverse Rental Return by Contract, Reverse a Cycle Billed Invoice, Reverse Work Order Invoices.
With administrative Delete Invoice permissions set in Security Role Permissions an 'Invoice with Source'
can be deleted. This is not advised.
If a billing invoice with a source document such as a Contract is
deleted, a Document Comment is also
automatically written to the source document to note the deleted
invoice but the Comment default Print flag is NO.
Invoices such as ‘Lease’,’Sales Order’,’Fast Track’,’Split’, and
‘Credit Invoice’ can only be accessed if the operator as role
security to delete invoices and also has menu role security to
access or create the specific type of invoice.
A warning is generated if the operator has access to delete but not
access to create.
Only Invoices with a zero amount can be deleted from Current or
Batch status. (e.g. Invoices on Account, or invoices equal to zero
dollars.)
If an invoice is in Batch and needs to be corrected, use Move Invoice From Batch To Current, to convert the
invoice back to current status, then correct the invoice in
Miscellaneous Invoices.
Note: Be advised that once executed, this operation cannot be
undone.
Hence, prior to running this request, verify in the play
environment that the results obtained from running this operation
are as expected.
If an invoice is deleted, an audit record automatically notes the Operator and the Date when the invoice was deleted. This can be viewed in Delete Log. Any item with function RSIH99A refers to a invoice which was deleted. The KEY is the invoice number. The letter in front of the invoice number denotes where the invoice was located (C - Current, B - Batch), when it was deleted.
Security Roles and a password can be setup in Module Passwords. The different modules each require a password as follows:
The prompts are:
Click Batch if the invoice was included in Daily Close 1 but not in Daily Close 2.
Invoices are in History if they have been posted through Daily Close 2 and for audit purposes cannot be deleted.
The full customer address and ship to address appear on the
screen, to confirm that this is the correct invoice to be
deleted.
Only On-Account invoices and invoices with a zero dollar amount
still owing are eligible for deletion.
If the total payments is greater than zero, all payments must be
reversed in the Reverse Payments window.
Multiple transactions may be entered between two different
methods.
e.g. Part is paid by VISA and the remaining amount is paid by
CASH.
The prompts are:
If the method of payment was a credit card that requires authorization, a credit card scan window opens the card information, as outlined in Credit Card Scanners.
Note: There is no UNDO key here, so be certain that this is the right invoice before deleting it.
Invoice Numeric Sequencing:
If an invoice has been deleted, the invoice number, the person
responsible and the date of the deletion will be automatically
noted by the software.
The Delete Log utility can be used to
track this information.
Note: If a product detail line is deleted from an invoice, it will be automatically noted by the software, in the Over-ride report. Print Override Report will print a report including the invoice details that have been deleted.
The deleted invoice numbers can be re-used when creating a new
invoice. This would eliminate any gaps in the invoice numbering
system.
To re-use the invoice number, select Miscellaneous Invoices. At the Invoice#
prompt, over-type the words AUTO ASSIGN with the missing invoice
number.
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