This pop-up warning window can be used to notify staff if the
customer has been flagged as a Bad Risk customer.
This is useful to identify customers with whom your firm has had
difficulties such as payment collection issues or equipment abuse
problems.
When the customer attempts to do new business this warning is triggered if the customer has a Match Found based on any one of the following identification fields, as defined in the Bad Risk Customers:
Comments can be included in the Bad Risk record, that are
displayed on the screen to help staff understand and deal with the
difficult customer.
Customers can be flagged to warn about the risk but allow business,
or can be flagged to prevent further business with your firm.
Proceed with Bad Risk Customer:
The customer can be allowed to complete the transaction or can be
prohibited from doing further business according to the flag set to
Allow Further Activity in the Bad Risk
Customers.
Override Reason:
A Company Security Parameters can also be
set to track over-ride activity so that the operator is required to
enter a valid Reason Code to continue with the "Bad Risk" customer
as outlined in Prompt for Reason
Code.
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