Counter Menu -> Contract Deposits / Work Order Deposits -> Reservation Deposit option -> Deposits on Reservations
This program can be used to add a deposit to an existing
reservation and reprint the reservation, without having to review
the whole reservation in Reservations.
Deposit history can be viewed, including when previous deposits
were taken, how much, and the method of payment used.
This utility can also be used to refund deposits, if a customer decides to cancel a reservation.
A deposit is money received as a security against the equipment
rented.
It is assumed that only money which can be taken to the bank that
night is a deposit; a blank credit card imprint or a blank check is
NOT a deposit since actual money has NOT yet changed hands.
A deposit is NOT a credit card authorization for a fixed spending
limit by your customer.
The Outstanding Deposits Report can be used to track deposits taken.
Note: When the Delete Requirements for Honoured flag is activated in the Company Reservation Parameters, "honored" reservations become historical reference documents, and additional deposits cannot be taken once they are "honored".
For a Cash customers, settings in the Company Contract Parameters can require that the customer pay the total Estimated Rental and/or any Security Deposit on rental equipment.
The Reservation Deposits Reminder List can then be used to track when the deposit is due, and the Log Reservation Deposit Reminder Calls utility used to note when the customer was called and set the next call date if the deposit is not made.
A button is provided to view the deposit history on this reservation as outlined in Deposit History.
If the Texada Pay feature is not enabled,
a warning is triggered and a Marketing link is generate when the
user clicks OK to provide more information on Texada Pay.
Contact Texada Services to activate this feature.
Deposit Refund:
If a reservation is cancelled or voided, any outstanding deposit
must be refunded in order to close or delete the reservation.
A deposit refund can be entered as a negative dollar amount,
usually in the same Method of Payment that it was taken.
e.g. if a Visa deposit was taken, then a Visa refund is usually
issued.
With Texada Pay if the 'Refund Existing Payment
Only' control is activated in the Texada
Pay configuration, a one-time refund can only be given if it is
less than or equal to an existing deposit transaction amount.
Some clearing houses will not approve a refund unless the original
payment has been processed and approved so if a refund cannot be
processed immediately the operator is given the option to add the
Refund Request to the TP Pending Refund
Queue table to be re-submitted to the clearing house at a later
time.
A printer can be confirmed or re-selected from the Printer option located on the menu bar at the top of the screen.
Uncheck this box to omit the reservation totals, but to include the deposit totals.
Refunds By Check
If there is insufficient cash in the drawer to issue the refund, a
check can be written to the customer for the refund amount
instead.
Follow the Deposit Refund by Check Alternative steps
described for issuing check refunds on a document in Contract Deposits, entering the refund against the
appropriate reservation.
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